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SHIPPING POLICY

All orders are processed within 2-5 business days from the date of purchase. Once your order has been dispatched, you will receive a notification email containing a tracking number so you can keep an eye on its journey to you.

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Shipping Rates

Standard Shipping (orders under $100): Calculated at checkout based on your location.

Free Shipping: Orders over $100 qualify for free standard shipping across Australia.

 

Delivery Service

We ship all orders via Australia Post. Once dispatched, delivery times will depend on Australia Post’s estimated delivery timelines, which may vary by location.

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Tracking Your Order

After your order has been shipped, you will receive a tracking number via email. Use this tracking number to follow the progress of your shipment through the Australia Post tracking service.

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Additional Information

Delays: Occasionally, there may be delays due to high demand, public holidays, or other unforeseen circumstances. We appreciate your understanding and patience.

 

Shipping Areas: Currently, we ship within Australia only.

RETURNS POLICY

At Take a Wiff, we take great care to ensure your order is packaged securely and handled responsibly before dispatch. However, once your package leaves our facility and is with the postal carrier, we cannot control or guarantee its condition upon arrival.

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No Refunds & No Exchanges

Due to the nature of our products, we do not offer refunds or exchanges. All sales are final, so please choose carefully when making your purchase.

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Damages During Shipping

While we take all possible precautions to package your items securely, we cannot be held responsible for any damage, delays, or loss incurred during transit once the package is with Australia Post.

PRIVACY POLICY

At Take a Wiff, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.

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1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Place an order on our website

  • Sign up for our newsletter or promotions

  • Contact us with questions or feedback

The types of personal information we collect may include:

  • Contact Information: Name, email address, phone number, and shipping address

  • Payment Information: We process payments securely and do not store your full payment details. All payments processed follow industry standards for security.

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2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To fulfill and ship your orders and provide customer support

  • Communication: To send order confirmations, tracking information, and respond to any inquiries

  • Marketing: To share updates, special offers, and new product announcements (only if you have opted-in to receive marketing communications)

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3. Sharing Your Information

We respect your privacy and do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with trusted third parties only as necessary, including:

  • Service Providers: For example, Australia Post for shipping your order, and payment processors to handle transactions

  • Legal Obligations: When required by law or to protect our rights and the safety of our customers

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4. Security of Your Information

We implement security measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, please remember that no data transmission over the internet is entirely secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee its absolute security.

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5. Your Choices and Rights

  • Opt-Out: You can opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link in any email or contacting us directly.

  • Access and Correction: You have the right to access and correct any personal information we hold about you. Please contact us if you would like to review, update, or delete your information.

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6. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy occasionally to stay informed about how we are protecting your information.

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7. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us.

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Thank you for trusting Take a Wiff with your personal information. We are committed to safeguarding your privacy and providing a secure shopping experience.

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